Warranty and Return

Below you will find the ZYPOLA return policy with full details on warranty, returns and refunds.

If you have any questions about our policy, please contact our support team. (E-mail: [email protected])

1. Warranty Policy

ZYPOLA offers a 6-month limited warranty for customers who have purchased ZYPOLA products from the official ZYPOLA website.

The warranty terms apply to ZYPOLA products, including ZYPOLA surveillance cameras & systems, DVRs & NVRS.

The warranty terms do not apply to ZYPOLA’s free gift items.

Please Note: ZYPOLA only offers a half-year limited warranty on hard disk drives, cables or other stand-alone accessories (this warranty cannot be extended).

2. Warranty Forfeiture

ZYPOLA warranty is void in the following situations:

1) ZYPOLA’s limited warranty is limited to the country of purchase. It becomes invalid as soon as the products are taken outside the country in which they were originally purchased from an authorized online purchase;

2) Repair services, damage due to misuse, improper use, negligence, accidents, natural disasters or acts of God, such as lightning, flood, tornado, earthquake, hurricane, war, etc., are not covered by this warranty;

3) Products purchased from unauthorized resellers, dealers, distributors or other unofficial or unauthorized stores or platforms.

4) Trademarks have been removed or tampered with;

5) Damage caused by accident, disassembly, negligence or services and modifications by a party other than the authorized provider and related companies or if the replacement part has exceeded the warranty period;

6) The warranty is void if the products are disassembled without authorization from a ZYPOLA technician;

7) Products are damaged due to improper working environment or operation, such as improper working temperature, humidity, improper physical or electrical impact or interference, inferior power outlets, static electricity, inferior power adapters, etc.; or

8) The warranty applies only to the original purchaser and is NOT transferable.

*ZYPOLA is not liable for any loss of data resulting from the use of ZYPOLA products and we are not liable for the return of personal items sent to us.

*ZYPOLA is also not liable for packages that are lost or stolen after successful delivery.

3. Return and Refund Policy

ZYPOLA is a customer-focused company, and we always put customer satisfaction in the first place. If ZYPOLA products do not meet your requirements, you can request a full refund or exchange within 30 days of the delivery date.

If there are any problems with the products, please contact our Tech Support for further resolution. (E-Mail: [email protected])

*ZYPOLA will not pay the shipping fee if you wish to return products in perfect condition.

After 30 days, ZYPOLA is no longer responsible for the refund. After 30 days and within the limited warranty period, we may offer you an exchange service provided that the product condition meets the product return or exchange conditions (the conditions are listed below). But the customers will be responsible for shipping costs.

Our ZYPOLA technicians offer a lifetime tech support service for our products for all ZYPOLA customers. Products purchased through channels other than official ZYPOLA online stores are subject to the specific policies of the respective platform. ZYPOLA is not responsible for the return and refund policies of third-party platforms, resellers or distributors.

Please Note: In general, orders that have already been shipped cannot be canceled. If customers wish to cancel orders, they are responsible for shipping charges. ZYPOLA is not liable for charges of any kind or other obligations.

Unwanted New ZYPOLA Products
	Items		Responsibility of Freight
	Refund	Exchange	Return to ZYPOLA	ZYPOLA to Customer
Within 30 Days	Yes	Yes	Customers	ZYPOLA
Beyond 30 Days But Within the Warranty Period	No	Yes	Customers	ZYPOLA

*New ZYPOLA products means that the items are brand new and will be shipped to you in perfect condition.

4. Product return &refund within 30 days

To prevent any delays or inconvenience in processing your return and refund, please check the products carefully for the following criteria:

– Products to be refunded must be packaged in the original packaging and shipped securely.

– Products must be returned complete, including (but not limited to) the products themselves, accessories, original standard labels, user manuals, CDs, etc.

– Products must be in perfect condition and free from damage of any kind, including (but not limited to) dents, scratches, cracks, damage from misuse, defacement or electrical damage.

Returns may be refused if the product does not meet the above requirements. You can also contact us for a consultation before returning the product. (E-Mail: [email protected])

*Once the returned items have been successfully delivered to ZYPOLA’s warehouse and it is confirmed that the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.

*Payment Method: PayPal Express Checkout

Refund Time Once Approved: Within 1~2 business day

5. Defective products returned within the warranty period

– If your ZYPOLA products are defective and the products are within the warranty period, you may return the products to ZYPOLA for repair or replacement.

– If the products are defective (not user-initiated), you may return the products to ZYPOLA within 30 days for a full refund or replacement. ZYPOLA will cover the shipping costs.

– After 30 days, but within the 1-year warranty period (for new products only), a full refund is not available.

– For the replacement or repair of defective products (not caused by users) over 1 year warranty, you will bear all shipping costs.

– If the products are defective due to incorrect user use, a refund or replacement will be refused.

6. How to Return the Products

Step 1. To return the ZYPOLA products, you need to fill in the RMA (Return Merchandise Authorization) form.    —Please contact support team ([email protected]) to get the RMA form.

Step 2. Send the RMA form to our customer service team ([email protected]).

Step 3. Package and ship the product to the designated address provided by the customer service team.

*Our customer service team will contact you once we receive your return request.

*You cannot request another replacement for the new replacement products unless they are defective.

7. Delivery during returns

For your convenience, we recommend that you choose a trackable delivery service to send the products to the address that we have provided. ZYPOLA is not responsible for any loss or damage to the returned products that may occur during transit or delivery.

International transit or shipping charges, including but not limited to customs duties, taxes, brokerage fees, etc., are the sole responsibility of the customer.

*If the returned products are tested and found not to be defective or do not meet ZYPOLA’s warranty terms, customers are responsible for return shipping.

In the following scenarios, ZYPOLA is liable neither for the shipping costs nor for the returned products. The shipping costs are the responsibility of the customer:

– Product returned for reasons which are not due to a proven defect confirmed by our ZYPOLA technicians;

– Accidental returns by the buyer;

– Personal items;

– International shipping of defective items (ZYPOLA is only responsible for domestic shipping charges when shipping defective products. We are not liable for shipping costs when the defective products are shipped internationally, for example from Mexico to the USA);

– Costs for unauthorized shipments (all returns that are outside the confirmed warranty area).

8. Return policy for third-party products

If you have purchased ZYPOLA products from third party vendors and the products do not meet your expectations, please contact the third party vendors directly regarding their return and refund policies.

All return and refund policies related to ZYPOLA products purchased from a third party vendor are subject to the return and refund policies of that third party vendor.