Shipping and Delivery

Thank you for choosing ZYPOLA! Please take a moment to review our shipping and delivery policy to ensure a seamless shopping experience.

Shipping Fees

We currently offer free shipping on all products, regardless of order size or weight, for customers in the eligible shipping regions.

Eligible Free Shipping Destinations:

  • The U.S. (Excluding Alaska and other remote areas)
  • Mexico

Estimated Shipping Time

  • US. Orders: For orders shipping from our U.S. local warehouse, expect delivery within 2-5 business days.
  • Mexico Orders: For orders shippingfrom our Mexico local warehouse, the estimated delivery time is 5-7 business days.

Important Notes:

  • Currently, we only ship to the U.S. and Mexico.Shipments to other countries are not available at this time.
  • Orders placed on ZYPOLA’s official website will be processed within 3 business days (excluding pre-orders).
  • If local stock is unavailable, orders will be shipped from our China distribution center, which may cause delays in delivery.
  • Customers are responsible for any customs duties, taxes, or unexpected fees that may arise at customs.
  • We declare appropriate customs values for all shipments from China or overseas distribution centers. If you require a specific customs value, please contact us at [email protected] within hours of your purchase.
  • We do not accept requests for specific courier services. We will select the most suitable carrier based on your delivery address and location.
  • Customers are responsible for providing accurate shipping information. ZYPOLA is not liable for losses due to incorrect or incomplete addresses, or fraudulent transactions.
  • Once shipped, orders generally cannot be canceled. If you wish to cancel an order after it has been dispatched, you will be responsible for the shipping fees and any additional charges.
  • Upon receipt, please inspect your package to ensure it is complete and undamaged. You are authorized to refuse delivery of any damaged items by informing the delivery personnel of the issue.

For any questions or concerns, feel free to reach out to us at [email protected].